Your satisfaction is our priority
Thank you for choosing Tagnovate for your sustainable NFC solutions. We strive to ensure your complete satisfaction with our wooden NFC products and SaaS application.
Wooden NFC Cards, Stands, Badges
If you wish to cancel your order for physical NFC products before it has been dispatched from our facility, you may be eligible for a full refund. Please contact us immediately at contact@tagnovate.com with your order details.
Once an order for physical NFC products has been dispatched, we do not offer refunds or returns. This policy is in place due to the custom nature of many of our products (which may include bespoke designs, printing, or encoding) and the associated logistical costs.
If your physical NFC product arrives damaged or is found to be defective upon receipt, please contact us within 7 days of delivery. We will work with you to provide a replacement or alternative solution, subject to inspection and verification.
Tagnovate Platform
You may cancel your subscription to our SaaS application at any time. Your access will continue until the end of your current billing period.
We do not offer refunds for partial months of service or for previously billed monthly periods.
Refunds for annual subscriptions may be considered on a pro-rata basis for the unused portion of the subscription, minus any non-refundable setup fees or discounts applied. Requests must be made within 7 days of the annual renewal date.
No refunds will be provided for periods during which you had active access to the SaaS application, regardless of usage.
Bespoke Solutions
Fees for custom design work, NFC encoding, or bespoke product development are generally non-refundable once the work has commenced or been completed as per agreed specifications. Any refunds would be at our sole discretion based on the progress of the work.
To initiate a refund request or report a damaged/defective product, please contact our customer support team. Provide your order number, details of the item(s) in question, and the reason for your request.
We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.