Refund Policy for Tagnovate

Last Updated: June 5, 2025

Thank you for choosing Tagnovate for your sustainable NFC solutions. We strive to ensure your complete satisfaction with our wooden NFC products and SaaS application.

1. Physical NFC Products (e.g., Wooden NFC Cards, Stands, Badges)

  • Before Dispatch: If you wish to cancel your order for physical NFC products before it has been dispatched from our facility, you may be eligible for a full refund. Please contact us immediately at contact@tagnovate.com with your order details.
  • After Dispatch: Once an order for physical NFC products has been dispatched, we do not offer refunds or returns. This policy is in place due to the custom nature of many of our products (which may include bespoke designs, printing, or encoding) and the associated logistical costs of shipping and handling. We encourage customers to review their orders carefully before confirming purchase.
  • Damaged or Defective Products: If your physical NFC product arrives damaged or is found to be defective upon receipt, please contact us within 7 days of delivery. We will work with you to provide a replacement or alternative solution, subject to inspection and verification of the damage or defect. Evidence (e.g., photos of damage) may be required.

2. SaaS Application Subscriptions

  • Subscription Cancellation: You may cancel your subscription to our SaaS application at any time. Your access will continue until the end of your current billing period.
  • Refunds for SaaS Subscriptions:
    • Monthly Subscriptions: We do not offer refunds for partial months of service or for previously billed monthly periods.
    • Annual Subscriptions: Refunds for annual subscriptions may be considered on a pro-rata basis for the unused portion of the subscription, minus any non-refundable setup fees or discounts applied. Requests for annual subscription refunds must be made within 7 days of the annual renewal date.
  • No Refunds for Usage: No refunds will be provided for periods during which you had active access to the SaaS application, regardless of usage.

3. Custom Design & Encoding Services

  • Fees for custom design work, NFC encoding, or bespoke product development are generally non-refundable once the work has commenced or been completed as per agreed specifications. Any refunds would be at our sole discretion based on the progress of the work.

4. How to Request a Refund or Report an Issue

To initiate a refund request or report a damaged/defective product, please contact our customer support team:

  • By Email:contact@tagnovate.com

Please provide your order number, details of the item(s) in question, and the reason for your request.

5. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date.

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